Terms & Conditions

Terms & Conditions

Effective Date: September 15, 2026

Welcome to Saranah Counseling. These Terms & Conditions govern your use of the Saranah Counseling website, SaranahCounseling.com, and related website features and communications.

The website is operated by Diane Dawson, LCSW, LLC, doing business as Saranah Counseling (“Saranah Counseling,” “we,” “us,” or “our”).

By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree with these Terms, please do not use the website.

  1. About Saranah Counseling

Saranah Counseling is an outpatient behavioral health practice operated by Diane Dawson, LCSW, providing professional social work and behavioral health services in accordance with applicable professional, federal, and Pennsylvania requirements.

Information about clinical services, availability, insurance participation, fees, and other practice policies provided on this website is intended for general informational purposes and may be updated from time to time.

Nothing on this website changes or replaces the terms of any clinical consent, financial agreement, telehealth consent, Notice of Privacy Practices, or other document that applies to an established client relationship.

  1. Website Use

You may use this website for lawful, personal, and informational purposes.

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the operation, security, or availability of the website.
  • Introduce viruses, malware, or other harmful material.
  • Copy, reproduce, distribute, modify, or commercially exploit website content without permission.
  • Misrepresent your identity or provide knowingly false information through a website form.
  • Use the website in a manner that could interfere with the privacy, safety, or rights of others.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect the website, our practice, or others.

  1. Website Information Is Not Mental Health Treatment

The information provided on SaranahCounseling.com is intended for general educational and informational purposes.

Website content does not constitute mental health treatment, psychotherapy, counseling, diagnosis, medical advice, or individualized clinical advice.

Reading information on this website, communicating through a general website contact form, sending an email, or otherwise interacting with the website does not establish a therapist-client relationship.

Clinical services are provided only after appropriate intake, consent, and establishment of a professional relationship in accordance with applicable requirements and Saranah Counseling’s clinical policies.

Information on this website should not be used as a substitute for evaluation or treatment by a qualified healthcare professional.

  1. No Emergency or Crisis Services Through This Website

SaranahCounseling.com, email, and website contact forms are not emergency or crisis services.

Do not use the website, email, or a contact form to communicate an emergency, suicidal thoughts, thoughts of harming another person, an immediate safety concern, or another urgent mental health crisis.

If you or someone else is experiencing an emergency or is in immediate danger, call 911 or go to the nearest emergency department.

You may also contact or text 988 to reach the Suicide & Crisis Lifeline.

Saranah Counseling does not guarantee that website submissions, emails, or other electronic communications will be reviewed immediately.

  1. Contact Forms and Electronic Communications

The website may provide forms or other methods for contacting Saranah Counseling.

Submitting a contact form or sending an email does not guarantee that services will be available or that an appointment will be scheduled.

We will make reasonable efforts to respond to appropriate inquiries within a reasonable timeframe. Response times may vary based on availability, weekends, holidays, and other circumstances.

Please do not include highly sensitive or confidential clinical information in a general website contact form.

If you become a client, Saranah Counseling may provide additional secure communication methods for clinical communications.

  1. Establishment of a Clinical Relationship

Contacting Saranah Counseling does not automatically make you a client.

A professional relationship is established only after Saranah Counseling determines that services are appropriate and the necessary intake, consent, financial, privacy, and other clinical requirements have been completed.

Saranah Counseling reserves the right to determine whether the services requested are appropriate for the practice and whether a clinician-client relationship can be established.

  1. Telehealth Services

Saranah Counseling may offer behavioral health services through telehealth when clinically appropriate and permitted under applicable law, professional requirements, payer requirements, and practice policies.

Telehealth services are subject to separate clinical policies and, when required, telehealth informed consent.

Telehealth may not be appropriate for every individual, condition, circumstance, or clinical situation. Saranah Counseling may determine that an in-person appointment, a higher level of care, or another type of service is more appropriate.

Telehealth services may also be subject to insurance-plan requirements and limitations.

  1. Privacy and Confidentiality

Saranah Counseling takes privacy and confidentiality seriously.

The website’s collection and use of information are addressed in the Saranah Counseling Privacy Policy.

Information concerning individuals who receive clinical services is also subject to applicable federal and Pennsylvania privacy and confidentiality requirements and Saranah Counseling’s Notice of Privacy Practices.

The website Privacy Policy and the Notice of Privacy Practices serve different purposes and should be reviewed separately.

Nothing in these Terms & Conditions is intended to limit privacy or confidentiality protections that apply to clinical services under applicable law.

  1. Insurance, Fees, and Payment

Information regarding insurance participation, fees, payment policies, and other financial matters is provided for general information and may change.

Insurance coverage and benefits are determined by the individual’s insurance plan and are subject to the terms of the applicable insurance policy and provider agreement.

Verification of insurance benefits does not guarantee payment or coverage.

Clients remain responsible for charges that are their responsibility under applicable law, their insurance plan, and the financial policies applicable to their care.

Additional financial terms may be provided during the intake process or in separate financial policies and agreements.

Where applicable, Saranah Counseling will provide information concerning Good Faith Estimates and other required financial disclosures.

  1. Scheduling and Cancellation Policies

Appointments are subject to availability.

Information about appointment scheduling, cancellations, missed appointments, late arrivals, and related fees is governed by Saranah Counseling’s current scheduling and financial policies provided to clients.

Website information about availability does not constitute a guarantee that a particular appointment time will remain available.

  1. Website Content and Intellectual Property

Unless otherwise stated, the content of this website—including text, graphics, logos, photographs, original educational materials, branding, design elements, and other materials—is owned by or licensed to Diane Dawson, LCSW, LLC and/or Saranah Counseling and is protected by applicable intellectual property laws.

The Saranah Counseling name, branding, logo, and original materials may not be copied, reproduced, modified, distributed, published, or commercially used without prior written permission.

You may view and print reasonable portions of website content for your own personal, non-commercial informational use, provided that you do not remove copyright or other proprietary notices.

  1. Educational Materials

Saranah Counseling may provide articles, resources, worksheets, recommendations, or other educational materials through the website.

These materials are provided for general educational purposes and are not intended to diagnose, treat, or provide individualized clinical recommendations.

The availability of a resource or reference does not constitute an endorsement or guarantee regarding the effectiveness, safety, or suitability of that resource for a particular person.

  1. Third-Party Websites and Resources

The website may contain links to websites, resources, organizations, or services operated by third parties.

These links may be provided for convenience or informational purposes.

Saranah Counseling does not control third-party websites and is not responsible for their content, privacy practices, availability, security, or policies.

Your use of a third-party website is governed by that website’s own terms and policies.

The inclusion of a link does not necessarily constitute an endorsement or recommendation by Saranah Counseling.

  1. Accuracy of Website Information

We make reasonable efforts to provide information that is accurate and current. However, information on the website may occasionally contain errors, omissions, or information that becomes outdated.

Saranah Counseling does not guarantee that all website information will always be complete, current, or error-free.

Information concerning laws, regulations, insurance, mental health, healthcare, or other professional matters may change over time.

For clinical, legal, insurance, or other professional questions affecting your individual circumstances, you should obtain advice appropriate to your situation.

  1. No Guarantee of Results

Mental health and behavioral health services are individualized, and outcomes vary from person to person.

Nothing on this website should be interpreted as a promise, guarantee, or representation that a particular result will be achieved through counseling or any other service.

  1. Website Availability and Security

We make reasonable efforts to maintain the website and keep it accessible.

However, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors or harmful components.

Website availability may be affected by maintenance, technical problems, internet service providers, third-party services, or circumstances beyond our reasonable control.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Diane Dawson, LCSW, LLC and Saranah Counseling are not responsible for losses or damages arising solely from your use of, or inability to use, the website or reliance on general website information.

This provision does not waive or limit any rights, obligations, liability, or protections that cannot lawfully be waived or limited under applicable federal or Pennsylvania law.

Nothing in these Terms & Conditions is intended to exclude liability for conduct or circumstances for which liability cannot legally be excluded.

  1. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website or your violation of these Terms & Conditions.

Nothing in this provision is intended to impose obligations beyond those permitted by applicable law.

  1. Changes to These Terms

Saranah Counseling may update these Terms & Conditions from time to time to reflect changes in the website, services, business practices, or applicable legal or regulatory requirements.

When changes are made, the updated Effective Date will be posted at the beginning of these Terms.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

  1. Governing Law

These Terms & Conditions shall be interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where federal law controls or where applicable law requires otherwise.

Nothing in these Terms prevents an individual from exercising rights or pursuing remedies that cannot legally be waived.

  1. Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

  1. Entire Agreement

These Terms & Conditions govern your use of the Saranah Counseling website.

They should be read together with any other policies or notices posted on the website, including, as applicable:

  • Privacy Policy
  • Website Disclaimer
  • Notice of Privacy Practices
  • Good Faith Estimate information
  • Accessibility statement
  • Other policies or agreements applicable to clinical services

Clinical services are additionally governed by the applicable clinical, financial, consent, telehealth, and other agreements provided to clients.

In the event of a conflict between these website Terms & Conditions and a clinical agreement or applicable law, the applicable clinical agreement and/or law will control to the extent required.

  1. Contact

Questions regarding these Terms & Conditions may be directed to:

Diane Dawson, LCSW, LLC
Saranah Counseling
Website: SaranahCounseling.com
Email: Diane@SaranahCounseling.com

Last Updated: September 15, 2026