Privacy Policy

Saranah Counseling

Website Privacy Policy

Diane Dawson, LCSW, LLC d/b/a Saranah Counseling
Effective Date: September 15, 2026

Saranah Counseling respects your privacy. This Website Privacy Policy explains how information may be collected, used, and protected when you visit SaranahCounseling.com or contact Saranah Counseling through the website.

This policy applies to the Saranah Counseling public website and is separate from Saranah Counseling’s Notice of Privacy Practices, which describes the privacy and confidentiality of protected health information maintained in connection with the provision of health care services.

  1. Information You Provide Through the Website

You may voluntarily provide information through the website, including when you use the general contact form.

This may include:

  • Your name;
  • Email address;
  • Telephone number;
  • Information about how you would like to be contacted; and
  • The content of your message.

Please do not submit confidential or sensitive health information through the website contact form.

The website contact form is intended for general inquiries and initial contact only. It is not a secure clinical communication method or patient portal.

Please do not include detailed information about:

  • Your mental health;
  • Diagnoses;
  • Medications;
  • Treatment;
  • Medical conditions;
  • Trauma history;
  • Crisis situations; or
  • Other highly sensitive health information.

If you become a client of Saranah Counseling, secure clinical communications and clinical information will be handled through appropriate practice systems and processes.

  1. How We Use Information Submitted Through the Website

Information you voluntarily provide through the website may be used to:

  • Respond to your inquiry;
  • Contact you about requested services;
  • Provide information about Saranah Counseling;
  • Respond to questions about scheduling, services, fees, insurance, or availability;
  • Determine whether Saranah Counseling may be an appropriate provider for your needs;
  • Communicate with you regarding an appointment or potential appointment; and
  • Operate and administer the website.

We do not use information submitted through the general website contact form to provide emergency or crisis services.

  1. Email Communications

Messages submitted through the website contact form are sent to Saranah Counseling by email.

Email communications are not guaranteed to be completely secure. If you choose to communicate with Saranah Counseling by email, you acknowledge that electronic communication may carry privacy and security risks.

Please avoid sending detailed clinical or highly sensitive health information through ordinary email.

  1. TherapyNotes and Clinical Information

Once you become a client, Saranah Counseling may use TherapyNotes as its electronic health record and practice-management system.

TherapyNotes may be used for functions including:

  • Clinical documentation;
  • Maintaining your clinical record;
  • Appointment and scheduling management;
  • Billing;
  • Insurance claims submission;
  • Payment and financial administration; and
  • Related practice-management functions.

Information maintained as part of your clinical record is subject to applicable federal and Pennsylvania privacy and confidentiality requirements and is addressed in Saranah Counseling’s Notice of Privacy Practices.

This Website Privacy Policy does not replace or modify the Notice of Privacy Practices.

  1. Website Technology and Hosting

The website is operated using WordPress and may be hosted and maintained through third-party technology and hosting providers.

These providers may process limited technical information necessary to operate, maintain, secure, and troubleshoot the website.

Such information may include technical information such as:

  • Internet Protocol (IP) address;
  • Browser or device information;
  • Date and time of website access;
  • Pages visited; and
  • Technical information necessary for website security and functionality.

We do not intentionally request detailed health information through website technology.

  1. Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for website functionality, security, or basic operation.

Cookies are small files that may be stored on your device when you visit a website.

Depending on the website’s configuration and the services used to operate it, certain third-party technologies may also use cookies or similar technologies.

Saranah Counseling does not currently use the website to intentionally collect detailed health information for targeted advertising.

If Saranah Counseling adds analytics, advertising pixels, social-media tracking technologies, or other tracking technologies in the future, this Privacy Policy will be reviewed and updated as appropriate.

  1. Information We Do Not Sell

Saranah Counseling does not sell your personal information.

We do not sell information submitted through the website contact form to advertisers or other third parties.

  1. Third-Party Services

Saranah Counseling may rely on third-party service providers to operate its website and practice.

Depending on the service involved, these providers may include:

  • Website hosting providers;
  • Website technology providers;
  • Email providers;
  • Electronic health record and practice-management providers;
  • Billing and claims-processing services;
  • Payment processors;
  • Scheduling services; and
  • Technology or security providers.

Information may be shared with these providers only as reasonably necessary for them to perform services on behalf of Saranah Counseling or as otherwise permitted or required by law.

Where protected health information is involved, applicable federal privacy and security requirements govern the handling of that information.

  1. Insurance and Claims Processing

If you become a client and use health insurance, information may be provided to your health insurance plan or other entities involved in processing your claim.

Saranah Counseling may work with Medicare, commercial insurance plans such as Aetna, claims clearinghouses, billing services, and other entities involved in health care payment and administration.

The use and disclosure of protected health information for treatment, payment, and health care operations is addressed in Saranah Counseling’s Notice of Privacy Practices.

  1. Legal Disclosures

Information may be disclosed when required or permitted by applicable law, including when necessary to:

  • Comply with a legal obligation;
  • Respond to a valid legal process;
  • Protect the rights, property, or safety of Saranah Counseling, our clients, or others;
  • Address suspected fraud or security concerns; or
  • Comply with applicable federal or Pennsylvania law.

Protected health information is additionally governed by applicable privacy and confidentiality laws.

  1. Security

Saranah Counseling takes reasonable administrative, technical, and physical measures to protect information within our control.

However, no website, internet transmission, email communication, or electronic storage system can be guaranteed to be completely secure.

For this reason, please do not submit sensitive health information through the general website contact form.

  1. How Long We Keep Information

Information submitted through the website may be retained for as long as reasonably necessary to respond to inquiries, administer the website, maintain appropriate business records, or comply with applicable legal and professional requirements.

Clinical records are maintained separately and are subject to applicable medical-record retention requirements and Saranah Counseling’s clinical record policies.

  1. Links to Other Websites

The Saranah Counseling website may contain links to websites operated by third parties.

Saranah Counseling is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any website you visit through an external link.

  1. Your Privacy Rights

Depending on the type of information involved and applicable law, you may have rights concerning personal information or protected health information.

If you are a client or prospective client and have questions about your health information or HIPAA rights, please refer to the Notice of Privacy Practices or contact Saranah Counseling directly.

  1. Changes to This Privacy Policy

Saranah Counseling may update this Website Privacy Policy from time to time to reflect changes in our website, technology, services, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on this website with a revised effective date.

  1. Contact Us

If you have questions about this Website Privacy Policy or how information submitted through the website is handled, please contact:

Diane Dawson, MSS, LCSW
Saranah Counseling
Diane Dawson, LCSW, LLC
Exton, Pennsylvania

Email: Diane@SaranahCounseling.com
Website: SaranahCounseling.com

Effective Date: September 15, 2026

Diane Dawson, LCSW, LLC d/b/a Saranah Counseling